Mattresses by Tuft & Needle

Frequently Asked Questions

• When will I get my mattress?

  We have three shipping options

  Standard shipping is available for free everywhere in the contiguous United States through FedEx Ground. Most shipping times are within 2-7 business days depending on supply, weather, and holidays.

  Same-Day Delivery is available for orders placed before 2 pm local time in Phoenix, Kansas City, Raleigh, and Portland. There is a non-refundable $50 fee applied to these orders.

  We also offer White-Glove Delivery for $150. This experience includes in-home setup of your new mattress and haul away of your old one. 

• What sizes do your mattresses come in?

  All of our mattresses come in Twin, Twin XL, Full, Queen, King, and Cal King.  Our T&N Original is 10 inches tall, while our Mint and Hybrid models are both 12 inches tall. The dimensions for the sizes are as follows:

  Twin size: 39W x 75L

  Twin XL size: 39W x 80L

  Full size: 54W x 75L

  Queen size: 60W x 80L

  King size: 76W x 80L

  Cal King size: 72W x 84L

• What is the 100-Night Sleep Trial and how do mattress in a box returns work?

  Our 100-Night Sleep Trial is our opportunity for you to try our mattress for 100 nights and fully make up your mind. Every customer is offered a 100-Night Sleep Trial on almost all of our products because we believe that you should be able to have plenty of time to really decide whether our products work for you. 

  We try to make our returns as simple and easy for our customers as possible. If you were to decide you didn’t like one of our mattresses, you would simply reach out to our Customer Experience team (via email, phone or chat). We’ll find a donation location for you, but you’re welcome to donate to any organization you’d like to support. If we’re unable to find a donation location in your area, we'll coordinate with a 3rd party pickup service free of charge. After your mattress is donated, you will upload a scanned or photographed copy of your donation receipt using a link we provide. We'll process your refund after receiving the donation receipt. It takes 5-10 business days for your refund to return to your payment card or account. 

  Read more about our 100-Night Sleep Trial.

• Do you offer mattress financing?

  Yes! We have partnered with Affirm to offer financing or pay-over-time options for our customers. At checkout, you will be given the option to pay through Affirm. If approved, you will be given loan options for 3, 6, or 12 months. All interest is provided up front, there are no hidden fees, and only a soft credit check is done through Affirm's system for approval. After you've confirmed your choice, you will be redirected back to our website to complete checkout. That's all there is to it!

  For returns and cancellations, refunds will be processed through Affirm and posted to your Affirm account. Refunds will be processed within 3-10 business days. Keep in mind the interest charge will not be refunded.

  Please note that financing through Affirm is not available in West Virginia and Iowa.

  Learn more about financing a mattress and why we chose to partner with Affirm.

• What does the 10-Year Limited Warranty cover?

  We stand behind our products and offer a 10-year limited warranty to prove it. This warranty is limited to material defects resulting from defective materials or workmanship. Read more about our mattress warranty.

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