Tuft & Needle Announces Mattress Protection Plan with Clyde
July 20, 2020
Author: T&N Team
Tuft & Needle(T&N), the Phoenix-based company that pioneered the way mattresses are designed and sold, is now offering a mattress protection plan through Clyde, a startup focused on offering extended warranties and accident protection in e-commerce.
The program covers certain types of accidental damage to the mattress, including things like pet damage or spills. This plan is an optional add-on for Tuft & Needle’s three mattress models: the T&N Original, the Mint, and the Hybrid.
As with all new features and products at Tuft & Needle, the decision to partner with Clyde was based on customer feedback.
“A new mattress is a big purchase for many of our customers,” says Aaron Bata, Head of Customer Experience at T&N.“By working with Clyde, we believe we’re able to offer an added layer of security and reassurance, which makes the experience easier and less stressful for everyone.”
For Clyde, the partnership made sense because of the company’s shared histories.
“We are thrilled to be working with Tuft & Needle, a customer-obsessed disruptor in the mattress space. When founding Clyde, our goal was to bring extended warranty programs to retailers of all sizes, and especially to direct-to-consumer brands,” says Brandon Gell, CEO and co-founder of Clyde.“Extended warranties when done right give peace of mind to customers and a competitive advantage to retailers. We’re taking a technology-first approach to an industry that hasn’t seen innovation since the early 90s.”
The Clyde protection plan is currently available for purchase on tn.com at $99 for all mattress sizes.