Tuft & Needle
100-Night Trial & Limited Warranties
Effective as of May 29, 2018.
Thank you for purchasing a your Tuft & Needle product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased (hereinafter your “mattress,” “pillow,” “pouch,” “bed frame,” “box foundation,” “metal base,” “linen sheets,” “linen duvet cover,” “percale sheets,” “jersey sheets,” “protector,” “duvet cover,” “duvet insert,” “down duvet,” “topper,” or, more generally, the “Product(s)”). However, if you are dissatisfied or if you discover a defect in your Product, simply review our 100-Night Trial Policy and Limited Warranties (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at support@tuftandneedle.com for instructions on how to do so.
PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE TUFT & NEEDLE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE OR OUR AUTHORIZED DISTRIBUTOR, HUCKBERRY. PURCHASES MADE FROM AMAZON.COM OR OTHER AUTHORIZED RETAILERS, MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND LIMITED WARRANTIES APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.
100-Night Trial Policy (Please Review Carefully, as Product Terms May Vary)
If within the first 100 nights of receiving delivery of your new Tuft & Needle MATTRESS or TOPPER you're not completely satisfied—for any reason—you may return it for a full refund. Please note that if you return a product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.
Your returned MATTRESS or TOPPER will likely be donated to charity. If a pickup of your Tuft & Needle mattress is necessary, Tuft & Needle will cover the related charges. However, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the 100-Night Trial Policy.
In the case of a Tuft & Needle POUCH, BOX FOUNDATION, or METAL BASE, the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your POUCH, BOX FOUNDATION, OR METAL BASE PRODUCT within the first 100 nights of receiving delivery of same, reach out to our support team to initiate the return process. We will work with you to schedule a local pickup via a third party to collect the Product before issuing your refund.
In the case of a Tuft & Needle PILLOW, PERCALE SHEETS, JERSEY SHEETS, LINEN SHEETS, PERCALE DUVET COVER, DUVET INSERT, DOWN DUVET, or PROTECTOR the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your PILLOW, PERCALE SHEETS, JERSEY SHEETS, PERCALE DUVET COVER, LINEN DUVET COVER, DUVET INSERT, DOWN DUVET, OR PROTECTOR within the first 100 nights of receiving delivery of same, you may either return the Product in person to the Tuft & Needle store from which you purchased it, or reach out to our support team for a shipping label to return the Product to us via FedEx. We will issue your refund once the returned Product has been received by us.
The Tuft & Needle 100-Night Trial Policy applies to your WOOD BED FRAME and/or HYBRID BED FRAME Product as follows: Please inspect your bed frame carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the bed frame after such initial three-day time period will invalidate the remainder of your 100-Night Trial. Otherwise, if you’re not completely satisfied with your bed frame within 100 nights of delivery, and the Product is undamaged and in like-new condition please reach out to our support team to arrange return of the bed frame to us. We will issue your refund once the returned Product has been received by us. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.
The Tuft & Needle 100-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following delivery of the Product for which you want a refund.
As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store) or our authorized distributor, Huckberry. The 100-Night Trial Policy may not apply, or may apply differently, to purchases of Tuft & Needle Products via other authorized Tuft & Needle distribution channels (including Amazon.com, Lowe’s, and Crate & Barrel), or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
10-Year Limited Mattress Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Original T&N and Mint™ mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Original T&N mattress or Mint™ mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, Huckberry.com, or authorized retailers including Lowe’s and Crate & Barrel, and (c) it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
- A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact support@tuftandneedle.com.
- Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
- Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. (For example, don't take your mattress for a ride down a staircase or a river.) If you have questions about proper maintenance and use of your mattress, please contact us at support@tuftandneedle.com.
For example, Tuft & Needle mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.
In addition, some degree of individualization of your Tuft & Needle mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or foam aromas.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.
3-Year Limited Pillow Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our pillows and offer a 3-Year Limited Pillow Warranty (the “Warranty” or “Pillow Warranty”) to prove it. The terms of the Pillow Warranty are as follows:
Your new Tuft & Needle pillow (hereinafter the “pillow” or “Product”) is covered by a 3-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pillow Warranty is not transferable and covers you only if (a) you are the original purchaser and current owner of the Tuft & Needle pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty, (b) you purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, and Huckberry.com, (c) the pillow has been put only to ordinary household (not commercial) use. The Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your pillow must be in the United States at the time you wish to take advantage of the Pillow Warranty.
This Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
- Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
- Any manufacturing defect in the pillow cover such as the fabric tearing or stitching unraveling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, we may elect to repair or replace the component rather than replace the entire pillow, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last
This Pillow Warranty for your new Tuft & Needle pillow lasts for three (3) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a pillow. If you have questions about proper maintenance and use of your pillow, please contact us at support@tuftandneedle.com.
In addition, the following circumstances are not covered by this Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
3-Year Limited Pouch Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Pouch foam chair and offer a 3-Year Limited Pouch Warranty (the “Pouch Warranty” or “Warranty”) to prove it. The terms of the Pouch Warranty are as follows:
Your new Tuft & Needle Pouch foam chair (hereinafter the “Pouch” or “Product”) is covered by a 3-year limited warranty (the “Pouch Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pouch Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle pouch (the “Product”) for which you are seeking recourse under the Pouch Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, and Huckberry.com, and (c) the Pouch has not been put to commercial use. The Pouch Warranty thus only applies during the period in which the pouch is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Pouch must be in the United States at the time you wish to take advantage of the Pouch Warranty. This Pouch Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. The Tuft & Needle Pouch is expected to lose some “loftiness” over time, and its fabric is also expected to wear gradually over time as a result of normal use. Regularly fluffing the product before sitting in it and properly caring for the cover will minimize wear and tear on, and increase the longevity of, the Pouch. As examples, the Pouch is not intended to be dragged on the ground when moving it and is not intended to be used for standing or jumping / landing, to be thrown, or have objects be thrown at it. Instructions for properly cleaning the outer-cover are included, and you can always contact us with questions about that.
The Tuft & Needle Pouch is not intended to be used as anything other than a place to sit and recline. It is not designed to be used in commercial applications, or out of doors, or as a pet bed product, or to resist water or other types of liquids.
WARNING: CHOKING HAZARD - Small parts. This product is not intended for children under 3 years old.
Please reach out to our support team if you have any questions or issues (support@tn.com or 877-842-2586).
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the Pouch cover, if applicable). In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Pouch, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Pouch Warranty for your new Tuft & Needle pouch lasts for three (3) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Pouch Warranty does not cover changes to your pouch that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the Pouch components). Nor do we cover changes caused by or resulting from commercial use circumstances or uses that go beyond the ordinary, intended household maintenance and uses of the Product. If you have questions about proper maintenance and use of your Pouch, please contact us at support@tuftandneedle.com.
In addition, the following circumstances are not covered by this Pouch Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the outer cover, the inner-cover (aka the insert), and blended filling material; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
2-Year Percale/Linen Sheets and Percale/Linen Duvet Cover Limited Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our PERCALE SHEETS and PERCALE DUVET COVER (the “PERCALE PRODUCT(S)”, and our LINEN SHEETS and LINEN DUVET COVER (the “LINEN PRODUCT(S)”) (all together, the “Products”) and offer a 2-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle PERCALE PRODUCT(S) and/or LINEN PRODUCTS are covered by a 2-year limited warranty (the “Limited Warranty” or “Percale/Linen Limited Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Percale/Linen Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your PERCALE/LINEN PRODUCTS must be in the United States at the time you wish to take advantage of the Warranty.
This Percale/Linen Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 2 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. In particular, Tuft & Needle may, in its discretion, elect to repair or replace under the Limited Warranty a piece or a component of a Percale/Linen Product (for instance, one sheet or the pillowcase(s) from a sheet set, rather than an entire set)). If return shipping is necessary in connection with a Limited Warranty claim, Tuft & Needle will provide for the shipping. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the PERCALE and/or LINEN PRODUCT(S) you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear: Any manufacturing defect in the PERCALE/LINEN PRODUCT(S) that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle PERCALE/LINEN PRODUCT(S) lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What is not covered by this Limited Warranty?
This Limited Warranty does not cover changes to your PERCALE/LINEN PRODUCT(S) that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the PERCALE/LINEN PRODUCT(S). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your PERCALE/LINEN PRODUCT(S), please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle PERCALE/LINEN PRODUCT should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, there may be some variation in the weave, or a seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
1-Year Limited Jersey Sheets Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our JERSEY SHEETS and offer a 1-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle JERSEY SHEETS are covered by a 1-year limited warranty (the “Warranty” or “Limited Warranty” or “Jersey Sheets Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Jersey Sheets Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Limited Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store) and (c) the Product has not been subject to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your JERSEY SHEETS must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for one (1) year following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. In particular, Tuft & Needle may, in its discretion, elect to repair or replace under Warranty one sheet or the pillowcase(s) from a set, rather than an entire set, of JERSEY SHEETS. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the JERSEY SHEETS that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.
PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Warranty for your new Tuft & Needle JERSEY SHEETS lasts for one (1) year from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What is not covered by this Limited Warranty?
This Limited Warranty does not cover changes to your JERSEY SHEETS that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the JERSEY SHEETS. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your JERSEY SHEETS, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle JERSEY SHEETS should be expected. Imperfections that do not prevent ordinary household use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, a seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers.
2-Year Limited Down Duvet Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our DOWN DUVET and offer a 2-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle DOWN DUVET is covered by a 2-year limited warranty (the “Limited Warranty” or “Down Duvet Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Down Duvet Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store), and (c) have not subjected the down duvet to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOWN DUVET must be in the United States at the time you wish to take advantage of the Warranty.
This Down Duvet Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the DOWN DUVET that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of Limited Warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle DOWN DUVET lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your DOWN DUVET that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DOWN DUVET. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a down duvet, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOWN DUVET, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle DOWN DUVET should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) reduction in loft of filling material over time; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) removal of the attached Product labels.
2-Year Down Alternative Duvet Insert Limited Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our DOWN ALTERNATIVE DUVET INSERT and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new Tuft & Needle DOWN ALTERNATIVE DUVET INSERT is covered by a 2-year limited warranty (the “Limited Warranty” or “Down Alternative Duvet Insert Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Down Alternative Duvet Insert Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle store), and (c) have not subjected the duvet insert to commercial use. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your DOWN ALTERNATIVE DUVET INSERT must be in the United States at the time you wish to take advantage of the Warranty.
This Down Alternative Duvet Insert Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the DOWN ALTERNATIVE DUVET INSERT that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle DOWN ALTERNATIVE DUVET INSERT lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your DOWN ALTERNATIVE DUVET INSERT that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DOWN ALTERNATIVE DUVET INSERT. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a duvet insert, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DOWN ALTERNATIVE DUVET INSERT, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle DOWN ALTERNATIVE DUVET INSERT should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) reduction in loft of filling material over time; or (i) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) removal of the attached Product labels.
2-Year Limited Protector Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our PROTECTOR (referred to below as the “PROTECTOR” or the “Product”) and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new Tuft & Needle Product is covered by a 2-year limited warranty (the “Limited Warranty” or “Protector Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased the Product directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have not subjected the Product to commercial use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your PROTECTOR must be in the United States at the time you wish to take advantage of the Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for two (2) years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. Any costs for packing and shipping are not covered under this Warranty. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This PROTECTOR Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this PROTECTOR Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect in the PROTECTOR that causes fabric tearing, or stitching unraveling, or other product failure under conditions of normal household use and proper handling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable and practicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle PROTECTOR lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What is not covered by this Limited Warranty? This Warranty does not cover changes to your PROTECTOR that are caused by or result from normal household wear and use, or changes or damage resulting from your failure to care properly for the PROTECTOR. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a PROTECTOR, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your PROTECTOR, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle PROTECTOR should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, a stitch may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; and (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; or (h) any combination of defects resulting from the aforementioned.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); and (f) purchase from resellers who are not authorized retailers.
3-Year Limited Topper Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Topper (or “Product”) and offer a 3-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 3-year limited warranty (the “Limited Warranty,” “Topper Warranty,” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) the Product has been put only to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Topper must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 3 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose as a mattress topper and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any manufacturing defect or physical flaw in the Topper that 1) causes cover fabric ripping, seam splitting or tearing; 2) causes the foam material to split or crack; 3) results in any edge of the Topper measuring greater than 1” out of dimensional specifications; 4) causes a visible indentation or sag greater than one-half (½) inch in the foam material (this refers to an indentation that is visible when no weight is applied to the top of the Product, with the Product supported on a flat surface); or 5) other product failure under conditions of normal use and proper handling. Please note that “normal wear” assumes and requires that your Topper is continuously supported by a mattress, and upon a foundation sufficient to support the distributed weight of your body, mattress and Topper. If you have questions about whether your intended use is warranted, please contact support@tuftandneedle.com.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle Topper lasts for three (3) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your Topper that are caused by or result from normal household wear and use, or changes or damage resulting from your failure to care properly for the Topper. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress topper, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your Topper, please contact us at support@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle Topper should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws that do not prevent ordinary use and enjoyment of the Product by a reasonable person; (b) normal wear and tear associated with intended use and cleaning; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) normal settling and/or body impressions; (i) commercial use, and (j) any combination of defects resulting from the aforementioned.
This Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
12-Year Limited Wood Bed Frame and Hybrid Bed Frame Limited Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our wood bed frame and hybrid bed frame (referred to below as the “bed frame,” “frame,” or “Product”) and offer a 12-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle bed frame Product is covered by a 12-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have subjected the frame exclusively to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your bed frame must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 12 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color and variations are natural in wood and also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any physical flaw in the material or a manufacturing defect that causes the bed frame or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle bed frame lasts for twelve (12) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your bed frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the bed frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a bed frame, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your bed frame, please contact us at talk@tuftandneedle.com.
In addition, some degree of individualization of your Tuft & Needle bed frame should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and color, finish, and other kinds of aesthetic variations are natural in wood. These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized allergies and sensitivities; (f) color and finish variations; and (g) naturally occurring wood aromas.
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use of the Product.
5-Year Limited Box Foundation Limited Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Box Foundation (referred to below as the “box foundation” or the “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) have not subjected the box foundation to commercial use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your box foundation must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 5 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color and variations are natural in wood and also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear: Any cosmetic or physical flaw in the material or a manufacturing defect that causes the box foundation or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
All Products are carefully inspected prior to shipment. Please carefully inspect your box foundation at the time of delivery. PLEASE NOTE: If your box foundation or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. Please reach out to us by email at talk@tuftandneedle.com or by phone at 877-842-2586 to report items that are damaged upon delivery. We reserve the right to request images of such damage. All claim for damage ascertainable under initial inspection must be made within three (3) days after you receive delivery of the product; thereafter any physical damage to the box foundation that you do not report within three (3) days of delivery will invalidate the remainder of your 100-Night trial.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle box foundation lasts for five (5) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your box foundation that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the box foundation. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a box foundation, or if you use it in a manner incompatible with the care instructions or the intended design and household use. If you have questions about proper maintenance and use of your box foundation, please contact us at talk@tuftandneedle.com.
More specifically, this Limited Warranty excludes: (a) normal wear and tear; (b) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (c) dampness or mold; and (d) individual or personalized allergies and sensitivities. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect.
The following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
5-Year Limited Metal Base Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Metal Base (referred to below as the “metal base” or the “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Tuft & Needle Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com and (c) have not subjected the Product to commercial use.
The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your metal base must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 5 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship.
The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color variations also are not covered by the Warranty.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear: Any physical flaw in the material or a manufacturing defect that causes the metal base or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
All products are carefully inspected prior to shipment. Please carefully inspect your metal base at the time of delivery. PLEASE NOTE: If your metal base or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. Please reach out to us by email at talk@tuftandneedle.com or by phone at 877-842-2586 to report items that are damaged upon delivery. We reserve the right to request images of such damage. All claim for damage ascertainable under initial inspection must be made within three (3) days after you receive delivery of the product; thereafter any physical damage to the metal base that you do not report within three (3) days of delivery will invalidate the remainder of your 100-Night trial.
What Will Tuft & Needle Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Tuft & Needle metal base lasts for five (5) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your metal base that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the metal base. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a metal base, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your metal base, please contact us at talk@tuftandneedle.com. More specifically, this Warranty excludes: (a) normal wear and tear; (b) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (c) dampness or mold; and (d) individual or personalized allergies and sensitivities. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
