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Tuft & Needle 100-Night Trial & Limited Warranties

Currently displaying Warranty info for:

Effective as of July 17, 2017.

Thank you for purchasing a new Tuft & Needle product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased (hereinafter your “mattress,” “pillow,” “pouch,” or, more generally, your “Product”). However, if you are dissatisfied or if you discover a defect in your Product, simply review our 100-Night Trial Policy and Limited Warranties (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at [email protected] for instructions on how to do so.

PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE TUFT & NEEDLE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE OR OUR AUTHORIZED DISTRIBUTOR, HUCKBERRY. PURCHASES MADE FROM AMAZON.COM MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND LIMITED WARRANTY APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.

100-Night Trial Policy.

If within the first 100 nights of sleeping on your new Tuft & Needle MATTRESS you're not completely satisfied—for any reason—you may return it for a full refund. Please note that if you return a product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.

Your returned mattress will likely be donated to charity. If a pickup of your Tuft & Needle mattress is necessary, Tuft & Needle will cover the related charges. However, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the 100-Night Trial Policy.

In the case of a Tuft & Needle POUCH, the same 100-Night Trial Policy applies that applies to our mattress. If you’re not completely satisfied with your pouch within that time period, reach out to our support team to initiate the return process. We will work with you to schedule a local pickup via a third party to collect the pouch before issuing your refund.

In the case of a Tuft & Needle PILLOW, the same 100-Night Trial Policy applies. If you’re not completely satisfied with your pillow within that time period, you may either return the pillow in person to the Tuft & Needle store from which you purchased it, or reach out to our support team for a shipping label to return the pillow to us via FedEx. We will issue your refund once the pillow has been received by us.

Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.

This policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following delivery (or your personal possession) of the Product for which you want a refund.

As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store) or our authorized distributor, Huckberry. The 100-Night Trial Policy may not apply, or may apply differently, to purchases of Tuft & Needle Products via other authorized Tuft & Needle distribution channels (currently only Amazon.com), or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

10-Year Limited Mattress Warranty.

Who and what does this Warranty cover?

We stand behind our mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Warranty are as follows:

Your new Tuft & Needle mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle mattress (the “Product”) for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, and Huckberry.com. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the Warranty.

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

  1. A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact [email protected].
  2. Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
  3. Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

What will Tuft & Needle do?

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the mattress cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How long does the Warranty coverage last?

This Warranty for your new Tuft & Needle mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (i.e., we don't reduce the total amount as time goes on).

What is not covered by this Warranty?

This Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of a mattress—namely, reclining and sleeping. (For example, don't take your mattress for a ride down a river.) If you have questions about proper maintenance and use of your mattress, please contact us at [email protected].

For example, Tuft & Needle mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.

In addition, some degree of individualization of your Tuft & Needle mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Warranty.

More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the quilt level – in other words, some settling of the fiber in the quilt should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or foam aromas.

In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

Your rights under state law.

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No Medical or Health Claims

Tuft & Needle makes no medical or health claims regarding its mattresses. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

How to make a claim under this warranty.

To make a claim under this Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Tuft & Needle at [email protected]. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS DOCUMENT.

IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO CASE SHALL TUFT & NEEDLE’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO ANY SUCH LIABILITY.

Governing Law.

This Warranty is governed by the laws of the State of Arizona.

Dispute Resolution / Arbitration / Waiver of Class Action Right.

If a dispute arises between you and Tuft & Needle arising out of or relating to this Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration).

You must seek arbitration for disputes arising out of this Limited Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.

Warrantor.

Fosbrooke, Inc. dba Tuft & Needle is the Warrantor under this Warranty. Please contact us at [email protected]. Our address is 735 Grand Ave., Phoenix, Arizona 85007.

3-Year Limited Pillow Warranty

Who and What Does This Warranty Cover?

We stand behind our pillows and offer a 3-Year Limited Pillow Warranty (the “Pillow Warranty”) to prove it. The terms of the Pillow Warranty are as follows:

Your new Tuft & Needle pillow (hereinafter the “pillow” or “Product”) is covered by a 3-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pillow Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, and Huckberry.com. The Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your pillow must be in the United States at the time you wish to take advantage of the Pillow Warranty.

This Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

  1. Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
  2. Any manufacturing defect in the pillow cover such as the fabric tearing or stitching unraveling.

What will Tuft & Needle Do?

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, we may elect to repair or replace the component rather than replace the entire pillow, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Warranty Coverage Last

This Pillow Warranty for your new Tuft & Needle pillow lasts for three (3) years from the date of purchase. We don't pro-rate the terms (i.e., we don't reduce the total amount as time goes on).

What is not Covered by this Warranty?

This Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of a pillow. If you have questions about proper maintenance and use of your pillow, please contact us at [email protected].

In addition, the following circumstances are not covered by this Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.

Your Rights Under State Law

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Pillow Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No Medical or Health Claims

Tuft & Needle makes no medical or health claims regarding its pillows. Allergies, discomfort, or other conditions, are not covered under this Pillow Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

How to Make a Claim Under this Warranty

To make a claim under this Pillow Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Tuft & Needle at [email protected]. Your failure to comply with these claim submission instructions may void this Pillow Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Pillow Warranty.

Governing Law.

This Warranty is governed by the laws of the State of Arizona.

Dispute Resolution / Arbitration / Waiver of Class Action Right.

If a dispute arises between you and Tuft & Needle arising out of or relating to this Pillow Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration).

You must seek arbitration for disputes arising out of this Pillow Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Pillow Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.

Warrantor

Fosbrooke, Inc. dba Tuft & Needle is the Warrantor under this Pillow Warranty. Please contact us at [email protected]. Our address is 735 Grand Ave., Phoenix, Arizona 85007.

3-Year Limited Pouch Warranty

Who and What Does This Warranty Cover?

We stand behind our Pouch foam chair and offer a 3-Year Limited Pouch Warranty (the “Pouch Warranty”) to prove it. The terms of the Pouch Warranty are as follows:

Your new Tuft & Needle Pouch foam chair (hereinafter the “Pouch” or “Product”) is covered by a 3-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pouch Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle pouch (the “Product”) for which you are seeking recourse under the Pouch Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, and Huckberry.com. The Pouch Warranty thus only applies during the period in which the pouch is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your Pouch must be in the United States at the time you wish to take advantage of the Pouch Warranty.

This Pouch Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

The Tuft & Needle Pouch is expected to lose some “loftiness” over time, and its fabric is also expected to wear gradually over time as a result of normal use. Regularly fluffing the product before sitting in it and properly caring for the cover will minimize wear and tear on, and increase the longevity of, the Pouch. As examples, the Pouch is not intended to be dragged on the ground when moving it and is not intended to be used for standing or jumping / landing, to be thrown, or have objects be thrown at it. Instructions for properly cleaning the outer-cover are included, and you can always contact us with questions about that.

The Tuft & Needle Pouch is not intended to be used as anything other than a place to sit and recline. It is not designed to be used out of doors, to be used as a pet bed product, or to resist water or other types of liquids.

WARNING: CHOKING HAZARD - Small parts. This product is not intended for children under 3 years old.

Please reach out to our support team if you have any questions or issues ([email protected] or 877-842-2586).

What will Tuft & Needle Do?

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the Pouch cover, if applicable). In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Pouch, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Warranty Coverage Last

This Pouch Warranty for your new Tuft & Needle pouch lasts for three (3) years from the date of purchase. We don't pro-rate the terms (i.e., we don't reduce the total amount as time goes on).

What is not Covered by this Warranty?

This Pouch Warranty does not cover changes to your pouch that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the Pouch components). Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of the Product. If you have questions about proper maintenance and use of your Pouch, please contact us at [email protected].

In addition, the following circumstances are not covered by this Pouch Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the outer cover, the inner-cover (aka the insert), and blended filling material; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.

Your Rights Under State Law

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Pouch Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No Medical or Health Claims

Tuft & Needle makes no medical or health claims regarding its Pouch. Allergies, discomfort, or other conditions, are not covered under this Pouch Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

How To Make A Claim Under This Warranty

To make a claim under this Pouch Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Tuft & Needle at [email protected]. Your failure to comply with these claim submission instructions may void this Pouch Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pouch prior to accepting a particular claim under this Pouch Warranty.

Governing Law

This Warranty is governed by the laws of the State of Arizona.

Dispute Resolution / Arbitration / Waiver of Class Action Right

If a dispute arises between you and Tuft & Needle arising out of or relating to this Pouch Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration).

You must seek arbitration for disputes arising out of this Pouch Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Pouch Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.

Warrantor

Fosbrooke, Inc. dba Tuft & Needle is the Warrantor under this Pouch Warranty. Please contact us at [email protected]. Our address is 735 Grand Ave., Phoenix, Arizona 85007.

Tuft & Needle “&Sheets” 100-Night Trial & 2-Year Limited Warranty

Thank you for purchasing a new Tuft & Needle bed sheets (hereinafter the “Product” or “&SHEETS”). We hold ourselves to high standards and are confident that you’ll be pleased with your purchase. However, if you are dissatisfied or if you discover a defect in your Product, simply review our 100-Night Trial Policy and Limited Warranty (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at [email protected] for instructions on how to do so.

PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTY APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE TUFT & NEEDLE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE. PURCHASES MADE FROM AMAZON.COM MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND LIMITED WARRANTY APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO TAKE ACTION UNDER IT/THEM.

PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT.

100-Night Trial Policy.

If within the first 100 nights of using your new Tuft & Needle &SHEETS you're not completely satisfied—for any reason—you may return it for a full refund. Please note that if you return a Product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.

You may either return the &SHEETS in person to the Tuft & Needle store from which you purchased it, or reach out to our support team for a shipping label to return them to us; we will issue your refund once we have received your &SHEETS return.

Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.

This policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following your receipt/delivery of the Product for which you want a refund.

As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their Product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store). The 100-Night Trial Policy may not apply, or may apply differently, to purchases of Tuft & Needle Products via other authorized Tuft & Needle distribution channels (currently only Amazon.com), or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

2-Year Limited &Sheets Warranty.

Who and what does this Warranty cover?

We stand behind our &SHEETS and offer a 2-Year Limited Warranty to prove it. The terms of the Warranty are as follows:

Your new Tuft & Needle Product is covered by a 2-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your &SHEETS must be in the United States at the time you wish to take advantage of the Warranty.

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Tuft & Needle will, for 2 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. In particular, Tuft & Needle may, in its discretion, elect to repair or replace under Warranty one sheet from a set, rather than an entire set, of &SHEETS. If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, accident or commercial use.

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

Any manufacturing defect in the &SHEETS that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling.

What will Tuft & Needle do?

We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component or feature of the Product, we may elect to repair or replace the component or feature rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

How long does the Warranty coverage last?

This Warranty for your new Tuft & Needle &SHEETS lasts for two (2) years from the date of purchase. We don't pro-rate the terms (i.e., we don't reduce the total amount as time goes on).

What is not covered by this Warranty? This Warranty does not cover changes to your &SHEETS that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the &SHEETS. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your &SHEETS, please contact us at [email protected].

In addition, some degree of individualization of your Tuft & Needle &SHEETS should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. (For example, some seam stitching may not be perfectly even.) These are not “defects” for which you can seek a remedy under this Warranty.

More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; or (h) any combination of defects resulting from the aforementioned.

In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physical abuse or damage to the Product; (d) attempting to clean/cleaning the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, proximity to an extreme heat source, or any other unprotected storage areas); and (f) purchase from resellers who are not authorized retailers.

Your Rights Under State Law

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No Medical Or Health Claims

Tuft & Needle makes no medical or health claims regarding the &SHEETS. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

How To Make a Claim Under This Warranty

To make a claim under this Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Tuft & Needle at [email protected]. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the &SHEETS prior to accepting a particular claim under this Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS DOCUMENT.

IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO CASE SHALL TUFT & NEEDLE’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO ANY SUCH LIABILITY.

Governing Law

This Warranty is governed by the laws of the State of Arizona.

Dispute Resolution / Arbitration / Waiver Of Class Action Right.

If a dispute arises between you and Tuft & Needle arising out of or relating to this Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration).

You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.

Warrantor

Fosbrooke, Inc. dba Tuft & Needle is the Warrantor under this Warranty. Please contact us at [email protected]. Our address is 735 Grand Ave., Phoenix, Arizona 85007.