What To Expect When You’re Expecting A Tuft & Needle

It’s here! Your local FedEx delivery driver has trekked across land and sea to deliver another package to your doorstep. But this time it’s different. They didn’t bring you a candle, books, or socks. No, this time it’s a mattress…in a box.

Wait. What?

That’s right. Your T&N was vacuum sealed with literal tons of pressure, rolled into a burrito, popped into that pretty white box, and shipped right to your front door. Now all that’s left to do is get it out.

Truth be told, just like there’s no “perfect” way to make a burrito, there’s no one-size-fits-all of freeing your mattress burrito from its wrapper and holder. It’s an awkward and sometimes clumsy process but we’re here to make sure no one spills the beans…because no one wants bean stains on a brand new mattress.

Image Credit:Tuft & Needle

Unboxing Your T&N Like all things in life, the process will be smoother with a friend. You can absolutely do it flying solo and as a bonus you can feel validated skipping the gym for a little siesta later. The only other thing you may need is scissors.

Mission free the mattress has commenced!

  • Cut the box tape
  • Tip the box
  • Shimmy the burrito out while friend holds the box, or just shimmy shimmy by yourself
  • Place burrito on frame/box spring/spot on the floor that has been lovingly set aside for this purpose
  • Remove first layer of outer plastic
  • Roll until its completely flat
  • Pro tip: Check to make sure the zipper is facing down and/or the gray foam is facing the ceiling
  • Remove remaining plastic
  • Watch your new mattress expand
  • We recommend letting it hang out for 1-2 hours to fully expand
  • Slap some fresh sheets on it
  • Happy ZzZ’s
  • Fun bonus project: Get creative with the box! New coffee table? Space ship to the moon? Kitties new favorite toy? We want to see!

Too many words? No worries, we’ve got you visual learners covered too. Check out our cofounder, Daehee, gracefully executing the unboxing process like a pro. Don’t worry if your unboxing doesn’t look as seamless as this. A little birdie told us he’s done this once or twice before.

Image Credit:Tuft & Needle

Life After the Box Now that your burrito is unfurled and ready to rest, you’re probably asking yourself, “So what now?” In a perfect world, a decade of sweet dreams.

Back on Earth, we totally understand it’s not always going to be a goldilocks-fit right away. You may notice an interesting smell, that it’s just not what you were anticipating straight out of the box, or “What’s with that sad droopy corner?”

Just like most new products, freshly packaged foam that has been vacuum sealed can oftentimes have a distinct scent to it. Some may notice it more than others but it is normal and in most cases will dissipate within a few hours. For many sleepers there’s also a 2-week break-in period where the mattress softens and your body adjusts to all the goodness going on around it.

As for those dimensions, most of the time it should only take several hours for it to fully expand and reach the proper specifications. In some cases, it may take up to about 5 days to properly fill out.

You may also be wondering, “Alright, internet stranger. It’s past the 2-week mark and still no dice.” Or “I’m still noticing a smell.” Or “Sad corner is still sad.” Not to worry. Our CX team is here to help.

In these types of one-off situations, please don’t ever hesitate to reach out to us. Whether it’s by phone, email, or chat, we want to know what your thoughts are and are here for you. If it’s explaining how we handle defects, warranty claims, or even discussing return options; our top priority is always to ensure you have the information available to make an informed decision.

Drop us a line at support@tn.com or give us a shout at 877-842–2586! As a member of the T&N family now, we have your back.

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T&N Team
T&N Team

Tuft & Needle, a Phoenix-based mattress company, is leading the revolution against mattress markups, poor customer service, and inferior products by creating exceptional, honestly priced products, and redefining the purchasing experience.

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