What if I don't really need a new mattress?
Answer
Doctoring up your current sleep situation is never the answer.
Knowing when to buy a new mattress can be really difficult. There are a thousand ways to try to get comfortable on an uncomfortable mattress—toppers, new pillows, more pillows, new sheets, etc. But at the end of the day, realizing that it is time to dive into a new mattress is the best thing, not only for your nights, but also for your days.
What If I don't like this mattress, and I'm stuck with it?
Answer
We don't want you sleeping on something you hate.
Five years ago, our founder was stuck with a mattress he hated. Since then, we have set out to take care of every customer whether they love our mattress or not. However, you should know—over half a million people have tried our mattress and 95% keep it.
19 out of 20 people keep their mattress What if I want to feel it before I buy it?
Answer
You'll never know no matter how much you read.
Paralysis of analysis is a real thing and, often, the more you read, the deeper into indecision you fall. The only real way to know if a mattress works for you is to sleep on it for a few weeks. For those of you that still want to keep reading: we have made over 100 iterations to our mattress based on customer feedback.
What if all-foam mattresses are just a fad?
Answer
Foam mattresses have been around for 26 years; we just made them better.
Our high-quality polyurethane foam is versatile, low maintenance and durable—we've tested our mattress to last more than 10 years. Using our own T&N Adaptive® Foam allows for our mattress to be quiet (no squeaky springs), resist motion transfer (no more shaking awake your partner when you roll over) and sleep really cool (our open-cell foam is very breathable).
We 'Henry Ford-ed' the Mattress Industry
Will you buy from the disruptor or another so-called "innovator" capitalizing on a concept?
"If I had asked people what they wanted, they would have said a faster horse."
What if this mattress doesn't last?
Answer
Actually, it's proven to last over 10 years.
We stand behind your mattress for 10 years. It's been tested to last over 10 years, but let's be honest—who really wants to sleep on a mattress older than that? That's gross. We believe in our mattress so much that we've included a hassle-free 10-year limited warranty in every sale and have made it this easy: reach out to us, we'll remove the mattress, and we'll replace it for free.
Beware of other warranties.
Their way Our way You must flip your mattress... and prove it. 
You'll never need to flip it. Your warranty inspection will be $40. We don't charge for our snafu. You MUST buy this mattress protector. Why buy another product? Small stains on your mattress? Too bad. We know $#!+ happens. Only a few hundred more for an extended warranty. Your protection is included. What if you aren't around in 10 years?
Answer
We're here to disrupt the industry. We plan to see it through. (Think of us as Netflix.)
From the very beginning of our company, we have made decisions with the future in mind and have always sought to do the right thing, not just for right now, but for the next 100 years. We have made smart financial decisions with a focus on longevity. We've grown year-over-year since our founding. No fluff—look at the numbers.
What if I pick the wrong online mattress?
Answer
We're biased, so don't ask us.
We pioneered the single, universally-comfortable mattress space and have gathered more than 130,000 customer reviews rating us 5 stars. We understand that it's hard to compare when there are so many copycats. We let our customers do the talking and the metrics speak for themselves.
*Dates are based on public record of incorporation, reviews sourced from amazon.com as of 3/26/19.
Half a million people have tried our mattress.
Over 95% keep it.
What if my purchase isn't protected?
Answer
We understand this is a big transaction, so we've set up every safeguard.
We have made the customer experience our number one priority here at Tuft & Needle and want to assure you this will be an easy, safe order. We keep our customers' information secure and promise not to overwhelm you with emails. Lastly, our customer experience team is standing by ready to help you with anything you need, anytime.
Zero risk
With 100 nights, easy returns and money back guarantee
Privacy & security
Your information is safe and secure with 256-bit encryption
Unbeatable support
Award winning customer support is here for you
What if I decide to return this thing?... it's huge!
Answer
You won't have to put it back in the box. Promise.
We know how irritating it is when companies make the return or exchange process a continuous series of hoops to jump through. We're proud to say that 95% of our customers keep their Tuft & Needle, even though we make returning our products as easy as 1, 2, 3: let us know if you don't love it, we'll have it donated and you get a full refund. No tricks. No worries. No surprises.
Hear from Jayson who went through the return process.
What if having it delivered is a pain?
Answer
There are no scary surprises.
We thought through all the horrible parts of having a big piece of furniture delivered: having strangers in your home, potentially having to lift and carry something very heavy and unwieldy, having to take time off work to make sure you're there for the delivery. Then we got rid of them all. We know how valuable your time is and we aren't interested in taking any.
The Delivery Process Is Simple
- Place order
- Track order
- Get order
What if I have to buy a bunch of stuff for the mattress to work?
Answer
It practically sets itself up.
Why deal with finicky mattresses that need special attention to "work?" (It's a mattress—why is it so high maintenance?) The T&N Mattress will work with most frames and foundations and still provides the ideal support and comfort for your rest. Watch our co-founder, Daehee Park, unpacking a mattress below so you know what to expect.
Great Sleep In 43 Seconds
Compatible with most bed frames
Boxspring 
Slatted frame 
Adjustable
What if I haven't bought yet because I am going to right now?
