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The 12 reasons you haven’t bought from us... yet.

  1. Old, dirty mattressHandcuffs

    What if I don't really need a new mattress?


    Doctoring up your current sleep situation is never the answer.

    Knowing when to buy a new mattress can be really difficult. There are a thousand ways to try to get comfortable on an uncomfortable mattress—toppers, new pillows, more pillows, new sheets, etc. But at the end of the day, realizing that it is time to dive into a new mattress is the best thing, not only for your nights, but also for your days.

    Buying a new mattress can be intimidating, these people felt the same way

    Love it...100% better than the sleep number bed I just replaced.


    My wife and I both love the mattress as our old one was 15 years old.


    The mattress was a great price and delivered to your door. I love the return policy and a true 10-year limited warranty. Our old mattress was only a year old and the outsides were sagging like there was a ridge in the middle. We had it replaced under warranty and the new replacement was doing the same thing! This time I wanted something that had great reviews and so far we love it and no side sagging.

  2. Ball and chainHandcuffs

    What If I don't like this mattress, and I'm stuck with it?


    We don't want you sleeping on something you hate.

    Five years ago, our founder was stuck with a mattress he hated. Since then, we have set out to take care of every customer whether they love our mattress or not. However, you should know—over half a million people have tried our mattress and 95% keep it.

    95 of people their T&N mattress
    19 out of 20 people keep their mattress
    Nobody wants to get stuck with a huge mattress, these people didn't either

    Comfortable mattress. Easy buying process without any risk of being stuck with bad product. Great customer service.


    Not over priced and comes with a warranty that took away any fear that I may get stuck with another uncomfortable bed.


    The return policy is awesome—though I don't plan on using it. It did however take the fear out of buying something that I may not have liked.


    Ordering was easy! I don't feel stuck with a purchase that is cumbersome to most people. The delivery was on time. Opening the mattress was like Christmas! My mattress is so comfortable!


    Ordering was simple. Loved the 100 day trial & return policy, so I could order online without the stress of getting stuck with a bed in case it doesn't suit me.

  3. Question markHandcuffs

    What if I want to feel it before I buy it?


    You'll never know no matter how much you read.

    Paralysis of analysis is a real thing and, often, the more you read, the deeper into indecision you fall. The only real way to know if a mattress works for you is to sleep on it for a few weeks. For those of you that still want to keep reading: we have made over 100 iterations to our mattress based on customer feedback.

    Wanting to know more before you buy is normal, these people did too

    The mattress is exceptionally comfortable.


    The mattress is very comfortable and supportive.


    It's the most comfortable mattress EVER.


    Cool, solid, but soft and comfortable.

  4. Old technologyHandcuffs

    What if all-foam mattresses are just a fad?


    Foam mattresses have been around for 26 years; we just made them better.

    Our high-quality polyurethane foam is versatile, low maintenance and durable—we've tested our mattress to last more than 10 years. Using our own T&N Adaptive® Foam allows for our mattress to be quiet (no squeaky springs), resist motion transfer (no more shaking awake your partner when you roll over) and sleep really cool (our open-cell foam is very breathable).

    We 'Henry Ford-ed' the Mattress Industry

    Will you buy from the disruptor or another so-called "innovator" capitalizing on a concept?
    Mattress vs transportation technologies timeline comparison

    "If I had asked people what they wanted, they would have said a faster horse."

    Henry Ford
    Making the jump to a new type of mattress is scary, these people agreed

    I've had it for a week now and I've had the best nights sleep I've had in a long time. I've had memory foam mattresses in the past and hated them, but your adaptive foam is different. I love that it doesn't stay body conforming as you move around on it and as far as I'm concerned it has much better support. My back thanks you! Oh, and I've already recommended your mattress.


    I feel the foam thing has a bad rep or stigma in the public eye, and the entire process, from the explanation of the product and process on the site to the awesome return policy, makes it an easy thing to get into your house, test, and determine if you love it or not. So it is a no brainer for people to try. That "try" got us in the door, and we love it!


    I just love this mattress and always thought you needed the conventional spring mattress. This all foam design has made me a believer.


    Tuft & Needle is a great and affordable option for a King size bed! My wife and I prefer a firm mattress and were worried about switching to foam. About 3 weeks into having a Tuft & Needle mattress and we love it! Great support, super comfortable, and hopefully it'll last a long time.


    Super comfortable. I was amazed. Look, I'm a big dude. I'm 6'1", 260. Many moons ago I dated a woman who had a memory foam mattress and I HATED it. Omg. I'd lay down and I'd sink into the mattress, I couldn't roll over, and I'd sweat myself half to death. Before I got my T&N mattress I was still sleeping on a 15-year-old coil spring mattress and I didn't realize how bad I was sleeping until I switched. My biggest fear was that it'd be like memory foam and it's *nothing* like that.

  5. DumpsterHandcuffs

    What if this mattress doesn't last?


    Actually, it's proven to last over 10 years.

    We stand behind your mattress for 10 years. It's been tested to last over 10 years, but let's be honest—who really wants to sleep on a mattress older than that? That's gross. We believe in our mattress so much that we've included a hassle-free 10-year limited warranty in every sale and have made it this easy: reach out to us, we'll remove the mattress, and we'll replace it for free.

    Beware of other warranties.

    Their wayOur way
    You must flip your mattress... and prove it.Arrow pointing rightYou'll never need to flip it.
    Your warranty inspection will be $40.Arrow pointing rightWe don't charge for our snafu.
    You MUST buy this mattress protector.Arrow pointing rightWhy buy another product?
    Small stains on your mattress? Too bad.Arrow pointing rightWe know $#!+ happens.
    Only a few hundred more for an extended warranty.Arrow pointing rightYour protection is included.
    Warranties can be complicated, these people were worried too

    Very pleased with the comfort and quality.


    Extremely happy with the quality of the bed.


    Great experience and quality for the money.

  6. Defunct video store signHandcuffs

    What if you aren't around in 10 years?


    We're here to disrupt the industry. We plan to see it through. (Think of us as Netflix.)

    From the very beginning of our company, we have made decisions with the future in mind and have always sought to do the right thing, not just for right now, but for the next 100 years. We have made smart financial decisions with a focus on longevity. We've grown year-over-year since our founding. No fluff—look at the numbers.

    T&N sales graph
    • Entrepreneur Best Company Culture of 2017
    • 100 Best Arizona Companies
    • Talkdesk Innovator Award 2016 - Award Winning Customer Service
    New companies seem like a risk. These people may have thought so too.

    We found that Tuft & Needle was a far more recognized mattress even though it was a fairly new company. I think what really got us was the story and details about why they began their own company. Well, it made me think that these guys know exactly what we are dealing with.

    Warren and Angela

    It's amazing! I love your company and how you do business. I will continue to recommend your mattress to everyone.


    We love our mattress an we love your company. We recommend Tuft and Needle to anyone who will listen. Thank you for a great night's sleep!


    You run the finest and most honorable business I have ever encountered. I love your company as much as your fine, original company. Thank you so much.

  7. Three similar doorsHandcuffs
  8. What if I pick the wrong online mattress?


    We're biased, so don't ask us.

    We pioneered the single, universally-comfortable mattress space and have gathered more than 130,000 customer reviews rating us 5 stars. We understand that it's hard to compare when there are so many copycats. We let our customers do the talking and the metrics speak for themselves.

    Online mattress reviews chart

    *Dates are based on public record of incorporation, reviews sourced from amazon.com as of 3/26/19.

    Half a million people have tried our mattress.

    Over 95% keep it.

    Copycats add confusion, these people were baffled too

    I bought a Purple, a Helix, a few from big box stores—all with 100 days trials—yours was the best and the most affordable.


    My 24 year old son recommended this mattress, after 2 other mattress failed their comfort level. He is very happy that we spent half of the price of the other mattress, and the comfort is "unbelievable" thank you.


    I spent weeks researching mattresses, prices, sustainability of the company I'm buying from, etc. I ended up settling on Tuft & Needle even though I had no way of testing it out before buying, but the risk was worth it! I love this mattress, it's an affordable price and exactly as comfortable as I was hoping. Would definitely recommend to a friend!


    Wanted to stop by since we were in the area visiting friends. Was considering 3 other online mattress companies, and felt with the 100 day trial, quality/feel of the mattress, would give this a try.

  9. Knight in shining armorHandcuffs

    What if my purchase isn't protected?


    We understand this is a big transaction, so we've set up every safeguard.

    We have made the customer experience our number one priority here at Tuft & Needle and want to assure you this will be an easy, safe order. We keep our customers' information secure and promise not to overwhelm you with emails. Lastly, our customer experience team is standing by ready to help you with anything you need, anytime.

    • Zero risk

      With 100 nights, easy returns and money back guarantee

    • Privacy & security

      Your information is safe and secure with 256-bit encryption

    • Unbeatable support

      Award winning customer support is here for you

    This is a lot of money to spend online, these people were hesitant too

    Best bed, best customer service (didn't think it existed anymore), best warranty, best price.


    Amazing comfort and equally amazing customer service. 110% recommend!


    Best customer service ever, best product, unbelievable price value.


    The ordering process and delivery were easy and quick. Customer service was unbelievably helpful and kind. The mattress itself is so comfortable!


    Business philosophy and best-of-the-best customer service.

  10. Mattress in a slingshotHandcuffs

    What if I decide to return this thing?... it's huge!


    You won't have to put it back in the box. Promise.

    We know how irritating it is when companies make the return or exchange process a continuous series of hoops to jump through. We're proud to say that 95% of our customers keep their Tuft & Needle, even though we make returning our products as easy as 1, 2, 3: let us know if you don't love it, we'll have it donated and you get a full refund. No tricks. No worries. No surprises.

    Hear from Jayson who went through the return process.

    Risk free is rarely risk free, these people felt the same way

    Exceptional service, beautiful mattress. even though it was a bit too firm for me personally- they are even friendly with the return process.


    Even though the mattress was not right for us they were so customer friendly and went out of their way to help in the return process.


    Even though the mattress didn't fit our needs they were very supportive with the return process and for that we are greatly appreciative.


    The concept of the mattress is great. Unfortunately the bed isn't made for everyone, but the return process has be just as easy as buying the bed . Such friendly staff.


    While we returned the mattress because it was too firm for us, your customer service is outstanding. I think the ease of ordering, delivery, and use was superb. The quality of the mattress is excellent. The return process has gone smoothly, we are waiting for the refund to hit the bank. I would definitely recommend Tuft & Needle for those looking for a firm mattress.

  11. Construction crane lifting a mattressHandcuffs
  12. What if having it delivered is a pain?


    There are no scary surprises.

    We thought through all the horrible parts of having a big piece of furniture delivered: having strangers in your home, potentially having to lift and carry something very heavy and unwieldy, having to take time off work to make sure you're there for the delivery. Then we got rid of them all. We know how valuable your time is and we aren't interested in taking any.

    The Delivery Process Is Simple
    1. Place order
    2. Track order
    3. Get order
    Delivering a mattress can't be easy, these people were nervous too

    Tuft & Needle is so comfortable and the delivery was so easy and fun. A mattress that pops out of a box? What more could you want? I sleep better and feel better when I wake up. Thanks for such a great product! I actually just convinced my brother to get one too!


    Customer service was amazing. Needed help with organizing delivery because I was finishing school and needed it to be somewhere and the customer service representative was more than helpful.


    The mattress is super comfortable and the delivery was so easy—I have a small car, and so normally to buy a mattress, I also have to rent a van or truck. The delivery was incredibly convenient. Thanks!


    My Tuft & Needle mattress has been so comfortable and extremely affordable. Ordering the mattress was very easy and delivery went smoothly despite my apartment being located in a five floor walk-up in New York City.

  13. Person wearing a T&N box while shruggingHandcuffs

    What if I have to buy a bunch of stuff for the mattress to work?


    It practically sets itself up.

    Why deal with finicky mattresses that need special attention to "work?" (It's a mattress—why is it so high maintenance?) The T&N Mattress will work with most frames and foundations and still provides the ideal support and comfort for your rest. Watch our co-founder, Daehee Park, unpacking a mattress below so you know what to expect.

    Great Sleep In 43 Seconds
    Compatible with most bed frames
    Slatted frame
    A new mattress usually means buying a lot of items, you're not alone

    I love my mattress and have recommended to others. It is comfortable, priced right and delivered in a small.box. I loved the fact that I didn't have to buy two parts.


    Well-made, comfortable (most important) bed. It also works with our adjustable King-size frame.


    It came in 2 days and was easy to put on my box spring. Used it that night. Love it.


What if I haven't bought yet because I am going to right now?

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JT Marino and Daehee Park

JT Marino & Daehee Park, Co-Founders

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