What if I don't really need a new mattress?
Answer
Doctoring up your current sleep situation is never the answer.
Knowing when to buy a new mattress can be really difficult. People try everything to salvage comfort from an outdated bed—mattress toppers, new pillows, more pillows, new sheets, etc. And let’s not forget how often experts recommend replacing a mattress. We’ll save you the search time and just let you know the window is every 8 to 10 years. Begs the question: When was your mattress’s last birthday? At the end of the day, realizing that it is time to upgrade to a new mattress is the best thing, not only for your nights, but also for your days.
You deserve nothing less than total comfort.
Buying a new mattress can be intimidating. These people felt the same way.
What If I don't like this mattress and I'm stuck with it?
Answer
We don't want you sleeping on something you hate.
In 2012, one of our founders felt stuck with a mattress that he hated, which is why we set out to take care of every customer—whether they love our mattress or not. So we made returns as easy as possible. That said, 19 out of 20 people keep their T&N Original Mattress.
19 out of 20 people keep their mattress Nobody wants to get stuck with a huge mattress. These people didn't either.
What if I want to feel it before I buy it?
Answer
You'll never know, no matter how much you read.
Analysis paralysis is a real thing and, often, the more you read, the deeper into indecision you’ll fall. The only way to really know if a mattress works for you is to sleep on it—shocker—for more than one night. A quick bounce in a store is fine, but it’s not going to reveal if a product delivers for quality sleep in the long run. We do our best to outline on our website how our mattresses feel and perform IRL and you’re always welcome to stop by any of our retail stores to try them out. But, when it comes down to it, you’ll never know if you’re going to sleep better until you’re sleeping on something that’s truly better.
We also back every purchase with our 100-Night Sleep Trial. More on that later, but it’s just as it sounds. A hundred nights to try out our mattress in the comfort of your own home. If it’s not an amazing fit, we’ll refund every cent of the mattress. Heck, you even get to donate the undesired mattress to an organization in need.
Simple as that.
Wanting to know more before you buy is normal. These people did too.
What if all-foam mattresses are just a fad?
Answer
The all-foam mattress has been around since the ’90s. We just brought them into the 21st century.
Our high-quality polyurethane foam is versatile, low maintenance, and durable—we’ve tested our mattress to last at least 10 years. Using our own T&N Adaptive® foam allows for our mattress to be quiet, resist motion transfer (no more shaking awake your partner when roll over), and sleep really cool (our open-cell foam is very breathable).
Making the jump to a new type of mattress is scary. These people felt the same.
What if this mattress doesn't last?
Answer
Actually, it's proven to last 10 years.
We stand behind our mattress so much that we’ve included a hassle-free, 10-year limited warranty in every sale. But even if you decide to return yours, it’s easy:
- You call us.
- We confirm if your mattress is still under warranty, and we remove it (at no charge).
Beware of other warranties.
Others' Our way You MUST flip your mattress...and prove it. You'll never need to flip it. You MUST buy this mattress protector. Why buy another product? Small stains on your mattress? Too bad. We know $#!+ happens. Only a few hundred more for an extended warranty. Your protection is included. Warranties can be complicated. These people were worried too.
What if you aren't around in 10 years?
Answer
We disrupted the industry. We’re seeing it through.
From the very beginning of our company, we have made decisions with the future in mind and have always sought to do the right thing—not just for now, but for the future. We have made smart business decisions, focused on longevity. Case in point, in 2018, we merged with Serta Simmons Bedding to affect positive change across the entire sleep industry. Turns out, we were both entirely aligned. So we chose to become the biggest name in the business with more benefits, for more customers.
We now have more than 6000 employees, 650+ patents, 150+ countries, and 39 manufacturing facilities behind every single sleep product. More testing, more innovation, and better options for those who choose T&N.
New companies seem like a risk. These people thought so too.
What if I pick the wrong online mattress brand?
Answer
We're biased, so don't ask us.
If you really want to know what it’s like to own a Tuft & Needle Mattress, ask someone who has one. Do they like how it sleeps? Did they enjoy their buying experience? Does the product continue to deliver as time goes by?
It’s why we’re transparent with customer reviews. We take them seriously, and so do you. Here’s how we measure up against other online mattress brands (according to customers across the board).
Over a million happy sleepers choose Tuft & Needle.
And 95% of customers who buy a T&N Original Mattress keep it.Copycats add confusion. These people were baffled too.
What if my purchase isn't protected?
Answer
We know this is a big purchase, and that’s why we have your back.
We don’t just make great sleep products. We deliver quality experiences that give you everything you deserve.
100-night trial
Hassle-free limited warranty
Quick, simple financing
Free shipping and returns*
Award-winning customer service
*Additional fees may apply in AK and HI.
This is a lot of money to spend online. These people were hesitant too.
What if I decide to return this thing? ...It's huge!
Answer
You won't have to put it back in the box. Promise.
Maybe you didn’t buy our simplicity claims the first time you read them. So let us be unequivocally clear: We’ve made everything about our buying experience as easy as humanly possible, even returns.
- Contact us within your 100-Night Sleep Trial.
- We'll help donate it (someone will pick it up).
- Get a refund.
Hear from someone who went through the return process.
Risk free is rarely risk free. These people felt the same way.
What if having it delivered is a pain?
Answer
There are no scary surprises.
Our bed in a box model is simple and straightforward. Choose your mattress, and we’ll come to you. So you can use your valuable time to do better things, like: catching up on a favorite show, reading that book, or calling a friend. We’ll handle the delivery, you just soak up the great sleep. Getting your bed-in-a-box is easy.
- Place your order.
- Receive it at your doorstep.
- Unbox it yourself.
Great sleep in 43 seconds.
Delivering a mattress can't be easy. These people were nervous too.
What if I have to buy a bunch of stuff for the mattress to work?
Answer
It practically sets itself up.
Why deal with finicky mattresses that need special attention to “work?” (It’s a mattress—why is it so high maintenance?) Tuft & Needle mattresses will work with most frames and foundations and still provide the ideal support and comfort for your rest. We’re also proud to offer a suite of Tuft & Needle furniture if you’d like to further customize your bedroom.
Compatible with most bed frames
Platforms Traditional frames Boxspring Slatted frame Adjustable A new mattress usually means buying a lot of items. These people felt the same.
I'm concerned I'll never stop hearing your praises. You sold me on a Tuft & Needle Mattress, like, four bullet points ago.
Answer
We believe sleep is paramount. Yes, ease of purchase, fair prices, comfort, and durability matter. But it’s the sum of all parts that matters most. When we hear from customers who wake up better than they ever have before, well, it gives us all the power to make the world a brighter place.
Thank you for choosing Tuft & Needle. The only thing that’s left is to pick your mattress!
The 12 answers to your top fears of buying a mattress online.
Sale
The Original
Starting at $745 $633.25
- T&N Adaptive® foam
- 10", 2 foam layers
- Get it as low as $31 a month
Sale
The Mint
Starting at $745 $633.25
- Enhanced T&N Adaptive® foam
- 12", 3 foam layers
- Get it as low as $53 a month
100-night trial
Hassle-free limited warranty
Quick, simple financing
Free shipping and returns*
Award-winning customer service
*Additional fees may apply in AK and HI.