Like most major purchases made in life, you probably purchased your mattress with the intent that it would last as many years as possible. You might be wondering how long is a mattress even supposed to last?
From a make-shift “showroom” in the corner of our first big office space to our fifth retail location, we’ve certainly come a long way in the last few years. As we continue to expand our stores, we’re excited to introduce the newest member of our extended family—Seattle!
It’s here! Your local FedEx delivery driver has trekked across land and sea to deliver another package to your doorstep. But this time it’s different. They didn’t bring you a candle, books, or socks. No, this time it’s a mattress…in a box.
Warranties, in general, can feel a little scary, but there are a few things you can study up on to feel more than prepared to make the right choice while shopping for a new mattress. Let’s break the basics down and try to clarify one of the mattress industry’s favorite ways to confuse customers.
We’ve all done it. Finding the right item is difficult enough but now you have to return it? Ugh.
So, here you are, feeling really accomplished—you’ve bought a brand new mattress. It may be your first, or your fifth, but you’re proud of it nonetheless.
At least once in your lifetime, you’ll experience the struggle of getting rid of an old mattress. Whether it’s a hand-me-down bed full of gunk, or the thousand-dollar bed that doesn’t have the sleep-inducing magic your salesperson promised—finding a place for a mattress you no longer want or need can be challenging.
Although we’ve grown at a rapid pace, we’ve built and grown our company to prioritize longevity and resilience over speed. Since the beginning, we’ve wanted to build a solid foundation for a good company that will outlast ourselves.
We aren’t trying to keep up with the startup down the street; we’re not eyeing all of our friends and VC-backed neighbors with envy. Instead, we’re doing what we wanted to do from the beginning: building a business according to our own rules, our own sense of what we’re after: Building something that has principle.
When we decided to build our first store, we approached it like we do all of our products. We started with the pains we’ve experienced personally. We listened to our customers. Even though we’re proud of what we built, we will never be done iterating. This is just the first step in what we believe will be the future of retail.
Tuft & Needle was started five years ago and has sold over 400,000 beds in that time. Even more impressive is that 96 out of every 100 people keep their mattress after the 100-night risk-free trial ends.