Current policy effective as of October 1, 2016
"Aggregate Data" means information that we collect about a group or category of customers or products which cannot be traced back to any particular individual. Aggregate data helps us to understand trends so that we can better consider new products and services, analyze usage or otherwise improve or tailor our offerings. For example, we may collect data about the shopping habits of residents of a particular state (without linking this data to any specific Personal Information about those residents).
"IP Address" refers to "Internet Protocol Address" and means the unique number that allows computers attached to the Internet to know where to send you data (such as the webpages you view) and where the data that you are sending is coming from.
"Personal Information" means information about an identifiable individual, other than the person's business title or business contact information when used or disclosed for the purpose of business communications.
To "use" or to "process" information means to handle or utilize the information in any way, including without limitation by subjecting the information to statistical or other evaluation or analysis, or by storing, modifying, deleting, combining the information (including by using cookies on a computer).
IV. WHAT PERSONAL INFORMATION DO WE COLLECT?
You can visit our Site without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server may collect information related to your visit to our Site, including the IP address and domain used to access our Site, the type and version of your browser, the website you came from to access our Site, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information to monitor our Site's performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our Site.
In addition, we collect the Personal Information that you submit to the Site, such as your name, address, email address, phone number and any other contact or other information that you choose to provide by:
- using the "contact us" portion of this Site;
- purchasing products through this Site;
- applying for a position with T&N through this Site;
- by corresponding with a representative of T&N via e-mail using the hyperlinks created for that purpose; or
- other activities reasonably related to your inquiries relating to, and purchases from, the Site.
We may also collect product and service related information concerning the products and services that we provide to you, information related to your agreements, preferences, feed-back and information requested by or provided to you, and market-related information, which may include Personal Information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
As a general rule, T&N collects Personal Information directly from you. In most circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions).
For example, we will ask you to provide us with certain Personal Information when you purchase a product from the Site or when you communicate with us about a product that you have purchased from us. We may also collect Personal Information from you if you send us Personal Information in an email or via the chat functionality on the Site.
We may ask you to participate in surveys or polls from time to time. If you decide to participate voluntarily, we may ask you to provide certain information, which may include Personal Information.
We may also collect your location if you choose to allow us to track your location through our Site or through other means, or if your information indicates a certain geographic location. This information may help us provide recommendations or special offers to you based on your location.
From time to time, we may utilize the services of third parties in our business and may also receive Personal Information collected by those third parties in the course of the performance of their services for us or otherwise. For example, when you make a payment for a product that you purchase via the Site, you will likely need to provide Personal Information to our third party service providers (i.e., payment processors), such as your credit card number. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your Personal Information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
Web Beacons. A web beacon is an electronic image, also called a "gif," that may be in the form of a "png" image, as well as iframe, script, input link, embed, object, and other tags that are used to track usage. We may use these web beacons on our Site to deliver cookies, to attribute sales to any advertising media or affiliate partners with whom we may have a relationship, to count visits, to compile statistics about usage, to help determine the effectiveness of promotional or advertising campaigns, and/or in emails that we may send you in order to tell if you have opened or acted on email that we have sent you.
Pixels. A pixel is a piece of code or an electronic image embedded on the Site (but ordinarily not visible to users) that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page within the Site or clicked on a particular advertisement, to deliver branded services, and/or to help determine the effectiveness of promotional or advertising campaigns.
Server Log Data. When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website. This data may include information such as your IP Address, browser type, the webpage you were visiting before you came to our Site, the pages of our Site that you visit, the time spent on those pages, information for which you may search on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and for general technical administration of the Site, to improve the Site’s functionality and convenience, and to better serve our customers’ needs and preferences. We also may use Server Log Data to verify that Site visitors meet criteria that we have established as necessary before processing their purchases.
Do Not Track. Please note that, although we honor "do not track" (a/k/a/ DNT) signals or similar mechanisms transmitted by web browsers, certain of our marketing partners may not honor or respond to such DNT signals or similar mechanisms.
VI. THIRD PARTY SERVICE PROVIDERS
Please note that we may use third party service providers to help us operate and improve the Site and/or transact business (including, without limitation, maintenance services, database management providers, payment processors, or web analytics consultants, etc.).
For example, Amazon Web Services, Stripe, and Avalera and other third parties may provide certain information technology, logistics, and/or data processing services to us from time to time so that we may operate our business. Because certain of those third parties, such as Amazon, may maintain servers and provide services in various countries, your Personal Information may be collected, used, processed, stored or disclosed in the United States of America or in certain other countries around the world.
Such third party service providers are not authorized to use your Personal Information for any purpose other than to provide the administrative services for which they are responsible. Please let us know via [email protected] if you would like more information about our third party service providers.
VII. THIRD PARTY ADVERTISERS
VIII. A FEW WORDS ABOUT 'IDENTITY THEFT'
T&N is aware of and concerned about identity theft and unlawful practices known as "phishing." We do not and will not solicit or request your credit card information or identification in a non-secure or unsolicited e-mail or telephone communication. If you receive such solicitations or requests that appear to be from T&N, please contact us at [email protected] before responding.
IX. ELECTRONIC COMMUNICATIONS
We value keeping you informed. By communicating with us by email or by chat via the Site, you are consenting to our responding electronically through email or chat on the Site.
Where you have indicated that you would like to receive further communications from us, you are consenting to receiving electronic communications, including without limitation newsletters, reports, press releases, notices and invitations to or notices of events, from us.
You can vary or withdraw your consent at any time, and may do so by contacting us at:
Tuft & Needle, 735 Grand Ave, Phoenix, AZ 85007, United States
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X. WHY DO WE COLLECT PERSONAL INFORMATION?
T&N collects Personal Information to enable us to manage, maintain, and develop our business and operations, including:
- to establish, maintain and manage our relationship with you so that we may provide you with the products and services that have been requested (for example, we will use your Personal Information to establish your identity and location so that we may process your payment and deliver the products that you have purchased);
- to be able to review the products and services that we provide to you so that we may understand your requirements for our products and services and so that we may work to improve our products and services;
- to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number);
- to protect us against error, fraud, theft and damage to our goods and property;
- to enable us to comply with applicable law or regulatory requirements;
- any other reasonable purpose to which you consent.
XI. HOW WE USE AND DISCLOSE YOUR INFORMATION
We use and disclose your Personal Information primarily to answer your questions, to process and consummate your transactions with us, to deliver products that you purchased from us, and try to solve any problems that you may encounter relating to the same.
We may use or disclose your Personal Information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
XII. WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION
We may share your Personal Information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including, third parties as described above.
Further, your Personal Information may be disclosed:
- as permitted or required by applicable law or regulatory requirements;
- to comply with valid legal processes such as search warrants, subpoenas or court orders;
- to protect the rights and property of T&N;
- during emergency situations or where necessary to protect the safety of a person or group of persons;
- where the Personal Information is publicly available; or
- with your consent.
XIII. YOUR CONSENT IS IMPORTANT TO US
It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
By providing us with your email address, you expressly consent to our sending you emails. However, we will not give your email address to another party to promote their products or services directly to you without your consent.
As noted above, we may use third party service providers or vendors to help us operate and improve the Site and/or transact business. These third parties may have access to your Personal Information, but only to perform these tasks on our behalf.
You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at [email protected] or by using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to, or acquire products or services from, you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer, Jeff Wells. You can contact Jeff c/o Tuft & Needle, 735 Grand Ave, Phoenix, AZ 85007, United States and/or at [email protected].
XIV. AGGREGATE DATA
We reserve the right to share with third parties any Aggregate Data obtained through our Site. We may do this for any legitimate purpose, including industry analysis, demographic profiling, and to deliver targeted advertising about products and offerings. Any Aggregate Data shared in these contexts will not contain your Personal Information.
We endeavor to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the Personal Information in question. These safeguards are designed to prevent your Personal Information from loss and unauthorized access, copying, use, modification or disclosure.
For example, when you enter sensitive Personal Information such as your credit card number via the Site, we encrypt that information using secure socket layer technology (SSL). In some cases, we may also encrypt sensitive information where it is stored on our systems.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, we cannot promise, ensure, or warrant the security of any information that you may provide to us. We likewise do not accept liability for unintentional disclosure or data breach.
The security of your Personal Information is important to us, please advise us immediately at [email protected] of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control.
XVI. COMPLIANCE WITH LAW AND LAW ENFORCEMENT.
We may access, preserve, and disclose your Personal Information, other account information, and content if we believe that doing so is required or appropriate in order to comply with law enforcement requests, other legal obligations, to respond to your requests, or protect yours’, ours’ or third parties’ rights, property, safety, or welfare.
XVII. UPDATING YOUR PERSONAL INFORMATION
It is important that the information contained in our records is both accurate and current. If your Personal Information happens to change during the course of our relationship, please keep us informed of such changes.
In some circumstances we may not agree with your request to change your Personal Information and will instead append an alternative text to the record in question.
XVIII. LINKS TO OTHER WEBSITES, INCLUDING SOCIAL MEDIA PLATFORMS.
The Site may provide links to other websites. T&N does not screen, has no control over, and is not responsible in any way for the content or privacy practices of such other websites or the persons or organizations that operate them. Likewise, no link to a third party website, banner ad, or other advertisement for a third party should be construed as T&N’s endorsement, authorization, or indicia of any T&N affiliation with such third party (or the third party’s privacy or information security policies or practices). Other websites may follow different rules relating to the collection, use, and/or disclosure of the Personal Information you may submit. We encourage you to read the privacy policies or statements of any other websites you visit.
The Site also may contains links to and enable interactivity vis-a-vis certain social media platforms, which may place their own cookies or similar technologies on your device and browser. Personal Information that you voluntarily disseminate online in any public forum (such as a social media platform) may be viewed and used by others without any restrictions. We have no control over or liability relating to any information that you disseminate through a public forum.
The Site does not knowingly target children under the age of 13, and T&N does not collect Personal Information from any child under the age of 13. If we learn that any such information has been provided to us via the Site, we will delete or destroy it. If you believe that Personal Information about your child or another child under the age of 13 has been transmitted through the Site, please contact us at [email protected].
XX. BUSINESS TRANSFERS.
You can ask to see your Personal Information. If you want to review, verify or correct your Personal Information, please us at [email protected]. Please note that any such communication must be in writing.
When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact us at [email protected].
Your right to access the Personal Information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
XXII. PRIVACY OFFICER / CONTACT INFORMATION.